The Information Technology Department has an opening for a Technical Support Specialist. If you meet the requirements of the job and would like to apply, please forward your resume and letter of interest.

Send Information to:

RHLLC/I.T. Dept.
9200 Northpark Drive, Suite 300
Johnston, IA 50131
Tel:(515) 559-1000 . 1-800-776-4045 Fax: (515) 559-1645
email: IT.Resumes@rainhail.com

Job Title: Technical Support Specialist

Department:	Information Technology
Reports to:	Information Technology Manager, Technical Support Specialist II
Purpose:	The purpose of this job is to answer help desk calls, provide technical assistance and hardware/software support to employees, and customers of Rain and Hail.  The individual would be involved with testing and documenting software and business processes in preparation for release and distribution.

Essential Job Duties and Responsibilities

• Answer, log and monitor progress of Help Desk calls in a fashion that provides timely and professional service to Divisions Agents and Adjusters.
• Plan, organize, review, and audit and the testing of Rain and Hail developed software, to include online processing quoting, and other tools as programming changes are integrated.
• Provide on-call customer support line coverage outside standard business hours.
• Be fluent in the following software components:
• Microsoft Outlook
• Web Browsers, specifically MS Internet Explorer
• Network basics for file transfers and management
• Windows 98 and Windows 2000, Windows XP
• Virtual Private Network (VPN)/Dial-up
• All Rain and Hail software available on agent, adjuster, and policyholder sites
  Word Processing & Spreadsheets
• Acrobat Reader
• Document and explain requests for software modifications to programming staff.
• Be knowledgeable with the following hardware components:
• Personnel Computers
• Workstation and Server components
• Scanners and Printers
• Other work duties as assigned by management

Knowledge, Skills, and Abilities

• Professional communication and people skills.
• Ability to troubleshoot and problem solve.
• Detail oriented, with organizational skills.
• Ability to work independently under general supervision.
• Flexible work schedule as priorities dictate.
• Valid driver’s license for duties involving local travel.

Work Environment

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Job Qualifications

Education:
Associates Degree or Baccalaureate Degree in business, Computer Science or other related fields or equivalent work experience.

Experience:
One or more years previous experience working with office environment software packages.  Prior experience with  hardware, personal computers, word processing, imaging, and other software packages is also required.  Previous agricultural experience as it applies to the insurance industry is preferred. 

Note

This is not necessarily an exhaustive list of the job duties and requirements associated with this job, but is intended to represent an accurate reflection of the current job.